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This policy explains what information egk33 collects when you use our platform, how we store it and what choices you have over your own data. Access to our platform and the rights described here depend on your local law and the eligible regions we serve, including Bangladesh.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the credentials you choose. When you make a deposit or withdrawal using bKash or Rocket, we record the transaction reference, amount and timestamp to maintain accurate wallet histories and resolve any discrepancies you raise. We also collect device and session data — the type of device you used, the pages you visited and how long each session lasted. This helps us keep the account experience consistent whether you come back on a phone or a different browser. We do not sell your personal data to third parties. Where we share data — for example with payment processors handling your bKash or Rocket transactions — we share only what is necessary to complete the service you requested. Cookies and similar tools are used to keep your session active and remember your account preferences. You can manage cookie settings through your browser; however, disabling certain cookies may affect how your account dashboard loads. All data handling under this policy is subject to the laws applicable in your jurisdiction and the eligible regions egk33 serves.
Transaction records tied to your bKash deposits are stored in your account wallet history and are accessible after login.
Rocket payment references are logged alongside timestamps so you can cross-check any transaction directly from your account.
Login details are stored in encrypted form. We do not store plain-text passwords at any point in our system.
This policy applies specifically to information you share with egk33 directly — through your account, your wallet activity and your use of our platform. It does not extend to third-party websites linked from our pages, payment processors operating under their own terms, or any external service you choose to use independently. Knowing the boundary helps you understand where our obligations begin and where another party's policy takes over.
Any data you enter to create or log in to your egk33 account falls under this policy. This includes your registered contact details and your session activity on our platform.
Records of your bKash and Rocket transactions processed through our platform are covered here. The payment processor's own policy governs what happens on their side of the transfer.
Game session data — such as rounds played and stake records — is stored in your account and covered by this policy. Game studios supply the game software but do not receive your personal account details from us.
Any site, app or service you access outside egk33 — even if you reached it through a link on our pages — operates under its own privacy terms and is not covered by this policy.
You have several concrete actions available to you regarding your personal data. Reviewing your account records is straightforward: log in and open the account dashboard, where your wallet history, transaction references and registered details are all visible. If any registered detail is incorrect — a contact number, an email address — you can update it through the account settings page. Where a correction requires identity verification, the fields and document steps needed are shown on that same settings screen. If you have a question about how a specific piece of data was collected or used, you can raise it with our support team directly. Requests to delete data or restrict its use are handled on a case-by-case basis, subject to our legal obligations and the eligible regions we operate in. We aim to acknowledge every data request within a reasonable period and to keep you informed of the outcome through your registered contact details.
Log in and open the account dashboard to see your full wallet history, session records and registered account details in one place.
Update your contact number or email through the account settings page. Any verification steps required are shown directly on that screen.
Contact our support team with any question about how your information was collected, stored or used. Include your registered account email for faster handling.
Deletion or restriction requests are reviewed against our legal obligations. We will respond to your registered contact and explain the outcome clearly.
If anything in this policy is unclear or you want to act on any of the rights described above, use the contact paths below. For account-related data questions, having your registered email or bKash number ready helps us locate your records faster and respond more accurately.
Open the chat widget from any page inside your account. This is the fastest route for questions about your wallet history or session records.
Send your data question or correction request to our support email address, shown in the Contact section of your account dashboard after login.
Many data and privacy actions — reviewing records, updating details, checking transaction history — are available directly inside your account without needing to contact support.
We apply standard security measures to the data stored in your egk33 account. Passwords are stored in encrypted form and never visible to our support staff. Session tokens expire when you log out, reducing the risk of unauthorised access. We retain your account data for as long as your account is active and for a period afterward as required by applicable law and our operational obligations. If you believe your account has been accessed without your permission, report it immediately through live chat so we can act on it. Cookie data that is not essential to your session can be cleared through your browser settings at any time.
Account credentials and payment references — including bKash and Rocket transaction IDs — are stored using encryption. Plain-text storage of passwords does not occur at any point in our system.
We use cookies to keep your session active and remember your account preferences. Non-essential cookies can be managed through your browser settings without removing your account access.
Your records are kept for as long as your account is active, plus any further period required by the laws applicable to the eligible regions we serve. Retention periods are not shortened by request where a legal obligation applies.
When we update this policy, a notice is placed on the relevant page. Continuing to use your account after a posted update means you have seen the revised terms — check this page periodically to stay current.
These are the questions we hear most often about how your data is handled, what your choices are and how to act on them. If your question is not covered here, use the live chat or the support email shown in your account dashboard.
We collect the details you enter at registration — name, contact information and login credentials — plus session data and transaction references for bKash or Rocket payments you make through the platform. This is used to maintain your account and wallet records accurately.
Yes. Log in and open your account dashboard to review your wallet history, session records and registered details. If you want a more complete picture of stored data, raise the request through live chat or the support email shown in your account settings.
Go to the account settings page after logging in. Fields for your contact number and email can be updated there. Where identity verification is needed, the required document steps are shown on that same screen — follow the instructions as displayed.
Game studios supply the game software we use, but we do not pass your personal account details to them. Studios receive only the technical session data needed to run the game. Your name, contact details and payment references stay within our platform.
Transaction references, amounts and timestamps are stored in your account wallet history. The payment processor handling the transfer operates under its own privacy terms. Our records cover what happened on the egk33 side of the transaction, not the processor's internal systems.
We retain data for as long as your account is active and for a further period required by the laws applicable to the eligible regions we serve. The exact period varies by jurisdiction. A data deletion request will be assessed against these legal obligations before we can act on it.
Contact us through live chat or the support email in your account dashboard. Include your registered email address or the account reference shown in your settings. We will review the request against our legal obligations and respond to your registered contact with the outcome.